Certification Examination Policy

To ensure a fair, valid, and reliable certification process, Certiprof has established the following policies for the scheduling, administration, and evaluation of certification examinations. These policies are designed to uphold the principles of impartiality, confidentiality, and consistency in accordance with ISO/IEC 17024.

Effective immediately, all individual certification purchases are subject to the following fees if applicable:

Latin America (preferred rates):

  • Second Attempt: $30 USD

  • Study Materials: $10 USD

United States, Canada, Europe, and other regions:

  • Second Attempt: $100 USD

  • Study Materials: $30 USD

These fees apply only if an additional exam attempt or study materials are requested.

For bundled certification packages, these components are included in the total package price.

Candidates must review and accept these policies prior to scheduling and taking any certification exam.

1. Scheduling of Examinations

All purchases are delivered immediately. However, in exceptional cases where the purchase is not received, the situation will be reviewed accordingly. 

Examinations are scheduled within 24 hours of purchase (excluding weekends and holidays) and are delivered to the email address provided at the time of purchase.

Examinations are assigned based on the certification scheme and language selected by the candidate.

Certiprof ensures that the scheduling process is conducted in a consistent and non-discriminatory manner.

2. Validity of Examination Authorization

The validity period for examination authorization is six (6) months from the date of purchase.

Candidates must complete their examination within this period.

Requests for a second attempt must also be submitted within this validity period by contacting info@certiprof.com.

3. Retake Policy

Candidates who do not achieve a passing score may request an additional attempt, subject to applicable fees.

Effective immediately, the first exam attempt is included in the initial certification purchase. Any second attempt and subsequent attempts are subject to the applicable retake fee, in accordance with Certiprof’s current fee structure. 

Certiprof recommends that candidates wait at least 24 hours before scheduling a retake to allow adequate time for review and preparation.

All retake conditions are applied consistently and equally to all candidates to ensure fairness and compliance with certification standards.

4. Candidate Responsibility and Non-Transferability

Examination vouchers and authorizations are:

  • Non-transferable 

  • Non-assignable 

  • Valid only for the individual candidate registered at the time of purchase 

Candidates are responsible for ensuring the accuracy of their registration information.

5. No-Show Policy

Failure to attend a scheduled examination (no-show) will result in the examination being considered forfeited.

To reschedule after a no-show, the candidate must pay the applicable exam fee at the current rate, regardless of previous purchase conditions.

6. Examination Results and Confidentiality

All candidate information and examination results are treated as confidential.

Results will be communicated only to the candidate and will include the final score and pass/fail status. 

Certiprof will not disclose examination results to any third party without the candidate's prior written consent.

Requests must be submitted to info@certiprof.com.

Re-evaluation requests will not alter the final pass/fail outcome.

7. Fees and Refund Policy

All fees are non-refundable.

This applies to all purchases made directly through Certiprof, Authorized Training Partners (ATPs), or other authorized entities.

Certiprof maintains a transparent fee structure, and all applicable fees are communicated prior to purchase.

8. Examination Integrity and Misconduct

Candidates must comply with all examination rules and conditions.

Any form of misconduct, including but not limited to:

  • Fraudulent behavior 

  • Misrepresentation of identity 

  • Unauthorized assistance 

May result in:

  • Invalidation of examination results 

  • Revocation of certification 

  • Restriction from future examinations 

9. Special Accommodations

Certiprof is committed to providing reasonable accommodations for candidates with disabilities or special needs, in accordance with applicable regulations.

Accommodation requests must be submitted in advance and may require documentation.

Additional fees may apply depending on the nature of the accommodation.

10. Policy Review and Changes

Certiprof ensures that all policies are regularly reviewed, publicly available, and applied consistently. 

Certiprof reserves the right to update these policies as required to maintain compliance with ISO/IEC 17024 and applicable regulatory requirements.

Candidates are responsible for reviewing the most current version of these policies prior to participating in any certification process.