Certification Examination Administration Policy
This policy establishes the requirements governing the scheduling, administration, security, scoring, and management of CertiProf certification examinations. All examinations are conducted in a fair, valid, reliable, impartial, secure, and consistent manner, in accordance with ISO/IEC 17024, CertiProf's Certification Management System, and applicable legal and regulatory requirements. All candidates must read and accept this policy before participating in any CertiProf certification examination.
1. Certification Examination
A certification examination is the formal assessment instrument used by CertiProf to determine whether a candidate has demonstrated the knowledge, skills, and competencies defined in the applicable certification scheme. Certification decisions are based solely on established examination requirements and are applied consistently and without discrimination to all candidates.
2. Candidate Identification
Identity verification is a mandatory requirement for those CertiProf certification programs that expressly establish it. Its purpose is to safeguard the integrity of the assessment process and the validity of issued credentials.
2.1 Applicability
Not all CertiProf examinations require identity verification. The applicable certification scheme will specify whether this requirement applies. Candidates will be informed at the time of registration or examination confirmation.
2.2 Accepted Identification Documents
For examinations requiring identity verification, the candidate must present at least one (1) valid, government-issued identification document that includes a recent photograph and the candidate's full legal name. Accepted documents include, but are not limited to: national identity card, passport, or driver's license. No restriction is placed on the alphabet or language of the document.
2.3 Name Matching
The name on the identification document must correspond to the name registered in the CertiProf platform. Significant discrepancies may require additional verification through the CertiProf support team.
2.4 Identity Verification for Online Examinations
For remotely proctored examinations requiring identity verification, the candidate may be asked to display their identification document via webcam as part of the pre-examination check-in process.
2.5 Inability to Complete Verification
If a candidate is unable to complete identity verification, the examination must be rescheduled within the active authorization period. The attempt will not be considered consumed. The candidate must contact the CertiProf support team to arrange rescheduling.
3. Examination Scheduling
CertiProf certification examinations are made available immediately upon successful payment confirmation. In exceptional circumstances — including payment verification, fraud prevention, system maintenance, or other operational requirements — examination access may take up to one (1) business day.
Examinations are assigned according to the certification scheme, language, and product purchased by the candidate. CertiProf administers all scheduling processes consistently and without discrimination.
4. Rescheduling
CertiProf administers two examination delivery modalities, each with distinct rescheduling conditions:
Non-Proctored Examinations
The candidate may begin at any time within the authorization validity period. No prior appointment is required and there are no rescheduling restrictions, provided the examination has not yet been initiated.
Proctored Examinations
A scheduled session is required. Rescheduling is permitted only in cases of duly justified force majeure, at CertiProf's discretion. Candidates must contact the support team as early as possible.
4.1 CertiProf-Initiated Cancellations
If CertiProf must cancel a scheduled session due to technical failure or force majeure, the candidate will not forfeit their attempt and will be offered an alternative session at no additional cost.
6. Examination Attempts and Retakes
6.1 Initial Attempt
The initial certification purchase includes one (1) examination attempt.
6.2 Additional Attempts
Candidates who do not achieve a passing score may purchase an additional attempt (retake) immediately, with no minimum waiting period, subject to applicable regional pricing at the time of the new purchase.
6.3 Maximum Number of Attempts
The maximum number of attempts permitted per authorization period is defined by each certification scheme. Unless otherwise specified, a maximum of two (2) attempts applies within the six-month authorization period.
6.4 Independence of Attempts
Each attempt constitutes an independent assessment. The result of a prior attempt does not affect the conditions of any subsequent attempt. CertiProf recommends that candidates review examination objectives and address identified areas for improvement before requesting a retake.
7. Candidate Responsibilities
Candidates are responsible for:
- Providing accurate and truthful registration information.
- Maintaining access to the email address used during registration.
- Ensuring their computer, internet connection, browser, and examination environment meet the specified technical requirements.
- Following all examination instructions and security requirements.
- Protecting the confidentiality of all examination content.
Failure to comply may result in examination interruption, invalidation, or other actions permitted under this policy.
8. Examination Vouchers
Examination vouchers and authorizations are non-transferable, non-assignable to third parties, valid only for the registered candidate, and void if transferred, resold, or used by any other individual. CertiProf reserves the right to cancel any authorization obtained or used in violation of these conditions.
9. Failure to Appear (No-Show)
Non-Proctored Examinations
If the authorization is not used within the validity period, it expires automatically and the attempt is considered consumed.
Proctored Examinations
Failure to attend a scheduled session without prior rescheduling is recorded as a no-show and the attempt is consumed. A new valid voucher must be purchased to access a new session.
10. Examination Results
Examination results are confidential. Candidates receive notification of their Pass or Fail status and final score, where applicable. Passing scores are defined by each certification scheme and may vary across programs.
CertiProf does not disclose examination questions, answer keys, scoring methodologies, or psychometric analyses.
11. Examination Conduct
11.1 Examination Environment
The candidate is responsible for ensuring a suitable examination environment: a private space free from third parties throughout the session, a cleared desk with no unauthorized materials in view, adequate lighting, and a stable internet connection for online examinations.
11.2 Prohibited Materials
Regardless of the certification scheme, the following are prohibited during all CertiProf examinations:
- Dictionaries, translators, or language assistance tools, whether physical or digital.
- Artificial intelligence tools, virtual assistants, or search engines, unless expressly authorized in writing by CertiProf.
- Communication devices, including mobile phones, earphones, smartwatches, or similar devices.
- Any materials not expressly authorized by the applicable certification scheme.
11.3 Breaks
Breaks are not permitted. The examination timer runs continuously from the moment the session begins. If a candidate exits before completion, the attempt is concluded with the result corresponding to the state of the examination at the time of exit.
11.4 Expected Conduct
Candidates must respond independently and without external assistance, refrain from communicating with any person by any means, not share their screen or grant remote device access, and follow all instructions issued by the examination system or assigned proctor at all times.
12. Examination Security and Confidentiality
All examination content — including questions, scenarios, graphics, answer options, scoring methodologies, item databases, and related materials — constitutes the exclusive intellectual property of CertiProf and is protected under applicable intellectual property laws.
Candidates are strictly prohibited from copying, photographing, recording, screenshotting, sharing, publishing, distributing, live-streaming, or attempting to reconstruct any examination content by any means.
This confidentiality obligation is permanent. It does not expire upon completion of the examination, upon receipt of certification, or upon loss of certification status. Violations may result in the actions described in Section 13 and may give rise to legal proceedings.
13. Examination Integrity and Zero-Tolerance Policy
CertiProf maintains a zero-tolerance policy toward any conduct that compromises the integrity, validity, or security of its certification examinations.
13.1 Conduct Constituting Fraud or Misconduct
- Identity fraud or impersonation.
- Use of unauthorized assistance, including collaboration with third parties, AI tools, search engines, or any other prohibited resource.
- Sharing or receiving examination questions or answers before, during, or after the session.
- Recording, capturing, or reproducing examination content.
- Screen sharing or granting remote device access during the examination.
- Unauthorized access to CertiProf examination systems.
- Any behavior intended to manipulate results or undermine the security of the certification process.
13.2 Consequences
Upon clear evidence of fraud or an integrity violation, CertiProf may immediately invalidate the examination result, deny or revoke certification, suspend or permanently prohibit participation in any CertiProf program, and initiate legal proceedings under applicable law.
These actions may be taken at any time upon discovery of sufficient evidence, including after certification has been granted, with no time limitation.
13.3 Reporting Irregularities
Any individual with knowledge of a potential integrity violation may report it through CertiProf's official support channels. All reports will be handled with strict confidentiality.
14. Certification Validity and Renewal
14.1 Certification Issuance
Certifications are issued automatically upon the candidate achieving the minimum passing score. No additional application process is required following approval.
14.2 Validity Period
The validity period is defined by the applicable certification scheme. As a general reference, most CertiProf certifications carry a validity cycle of three (3) years, unless otherwise stated in the specific program scheme.
14.3 Renewal Pathways
- Re-examination: The candidate retakes the certification examination and achieves the current minimum passing score.
- Continuing Professional Development (CPD/CPE): The candidate documents recognized learning and professional development activities throughout the certification cycle.
The applicable certification scheme will specify which pathways are available and the minimum requirements for each.
14.4 Simplified Re-issuance for Stable Knowledge Domains
For certifications covering knowledge domains of low variability — foundational frameworks, principles, or concepts that do not undergo significant change over time — CertiProf may offer a simplified re-issuance mechanism, subject to the conditions defined in the applicable certification scheme.
14.5 Certificate Holder Responsibility
Certificate holders are responsible for managing their renewal prior to the expiration date. An expired certification may not be presented as an active credential. CertiProf may issue renewal reminders as a courtesy through its official channels but does not guarantee such communications.
15. Appeals and Complaints
Candidates may submit appeals or complaints regarding certification decisions or examination administration. All submissions must be made in writing within thirty (30) calendar days of the event giving rise to the request.
They are reviewed impartially by personnel not involved in the original decision, in accordance with CertiProf's Appeals and Complaints Procedure. The resulting decision is final.
16. Fees and Refunds
Examination fees are published through CertiProf's official sales channels. Unless otherwise required by applicable law, fees are non-refundable once the examination authorization has been issued or certification services have commenced.
Retake fees are subject to regional pricing in effect at the time of the new purchase.
17. Reasonable Accommodations and Special Considerations
CertiProf is committed to accessibility and equitable access to its certifications. For candidates with documented disabilities or other qualifying needs, CertiProf may grant reasonable accommodations — including extended examination time and visual accessibility adjustments — evaluated on an individual basis without compromising examination validity or security.
Requests must be submitted before the examination through CertiProf's official support channels with appropriate supporting documentation.
In exceptional unforeseen circumstances, including medical emergencies, natural disasters, or similar events beyond the candidate's reasonable control, a special consideration request may be submitted and will be evaluated individually.
18. Force Majeure
CertiProf shall not be liable for delays, interruptions, or inability to administer examinations arising from circumstances beyond its reasonable control, including natural disasters, governmental actions, widespread internet outages, cyberattacks, labor disputes, or failures of third-party service providers.
Where operationally feasible, CertiProf will reschedule affected sessions at no additional cost to the candidate.
19. Policy Review and Amendments
CertiProf periodically reviews this policy to ensure continued compliance with ISO/IEC 17024, applicable regulations, and industry best practices. CertiProf reserves the right to revise this policy at any time.
The version published on CertiProf's official website is the current and controlling version. Candidates are responsible for reviewing the current version before participating in any certification activity.
20. Governing Language
This policy may be made available in multiple languages for the convenience of candidates and stakeholders. In the event of any inconsistency between a translated version and the English version, the English version shall prevail.
21. Contact Information
Inquiries regarding this policy, examination administration, appeals, reasonable accommodations, or any certification matter may be submitted through CertiProf's official support channels at www.certiprof.com .
