Help Desk Professional Certification – HDP...
USD $150.00
Help Desk Professional Certification – HDPC™ | CertiProf
USD $150.00
Two attempts · Voucher valid 6 months
40
Questions
60
Minutes
80%
Pass score
Language:
Price set by Certiprof International. Includes one exam attempt. Instant delivery to your email.What's Included with This Voucher
2 Official HDPC™ Exam Attempts
Access to Certiprof's proctored online exam platform. Valid for 6 months from purchase.
Language Options
Select your preferred exam language when scheduling.
Digital Certification & LinkedIn Badge
Upon passing, receive your verifiable digital certificate and Open Badge.
Instant Results
Your score and pass/fail status are displayed immediately.
International Professional Certification
Earn a global credential that validates your knowledge and professional growth.
English & Spanish Support
Our support team answers eligibility and technical questions.
Certification Lifecycle
Your certification follows this timeline from purchase to renewal:
1
Purchase voucher
Receive voucher by email instantly.
2
Schedule & take exam
100% online, any day. Instant results.
3
Receive certification
Digital certification + LinkedIn badge issued. Valid 3 years.
Help Desk Professional Certification – HDPC™ - Exam Specifications
- Official name
- Help Desk Professional Certification – HDPC™
- Issuing organization
- Certiprof International
- Number of questions
- 40 multiple-choice questions
- Exam duration
- 60 minutes (1 hour)
- Minimum passing score
- 80% — 32 correct answers out of 40
- Scoring method
- Percentage score displayed immediately after submission
- Question format
- Multiple choice (one correct answer per question)
- Delivery mode
- 100% online with remote proctoring
- Languages available
- Multilingual
- Scheduling
- On-demand — schedule any day, anytime
- Certification validity
- 3 years from approval date
- Voucher validity
- 6 months from purchase date
- Mandatory prerequisites
- None
- Retake policy
- Each retake requires a separate voucher
- Renewal requirement
- Renewal process required every 3 years
FAQs
Who should get CertiProf’s Help Desk Professional certification?
CertiProf’s Help Desk Professional Certification (HDPC™) is designed for professionals who need a foundation in technical support and user assistance. If you work in a help desk, technical support, or customer service and want a credential that validates your skills, HDPC can serve as your starting point.
What is required to pass CertiProf’s HDPC certification?
No formal prerequisites are required to take CertiProf’s HDPC certification. The exam evaluates service best practices, effective communication, and efficient incident resolution. It is designed for technical support and help desk professionals.
What does CertiProf’s HDPC exam voucher include?
CertiProf’s HDPC exam voucher includes one online exam attempt, access to the official study guide, and scheduling support. Upon passing, you receive a digital certification with a verifiable Credly badge that validates your skills in technical support management and user assistance.
What happens if I do not pass the HDPC exam?
If you do not pass CertiProf’s HDPC exam, you have a second attempt to take it again. We recommend reviewing the study content and becoming familiar with support best practices before rescheduling.
How does the HDPC certification compare with other Help Desk certifications?
CertiProf’s HDPC certification stands out for its accessibility and international recognition, along with a verifiable Credly badge. Unlike more expensive certifications, HDPC provides a solid foundation in technical support at a competitive price, with a multilingual exam and a 100% online process.
Is CertiProf’s HDPC certification worth the investment?
CertiProf’s HDPC certification can be relevant if you work in technical support and need a recognized credential. The voucher is competitively priced and supports professional profiles focused on help desk or IT support roles. If you are starting your career in technical support, HDPC can serve as your first professional certification.
