USD $150.00

Certification in Spanish only

Certified ISO/IEC 20000 Foundation - I20000F

ISO/IEC 20000-1:2011 is a Service Management System (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain, and improve an SMS. The requirements include the design, transition, delivery, and improvement of services to fulfill agreed service requirements.

Audience Profile

People interested in controlling the effectiveness of IT management systems implementations.

Learning Objetives

- Overview of ISO/IEC 20000.
- The schemes available for certification and qualification.
- Understand: The principles of IT Service Management

Exam Details

- Format: Multiple choice

- Questions: 40

- Language: Spanish

- Pass Score: 24/40 or 60%

- Duration: 60 minutes maximum

- Delivery: This examination is available Online.

- Supervised: It will be at the Partner’s discretion

Certification Details

Certification Type: Foundations

Certification Code: I20000F

Prerequisites

There are no formal prerequisites for this certification.

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