CertiProf Certified ISO/IEC 20000 Foundation (I20000F)

$100.00 USD

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Become an ISO 20000 Foundation Certified

ISO 20000 Foundation Certificateis available to take or retake online.

Exam Code: ISO2000F

Exam format

  • Multiple choice
  • 40 questions
  • Passing score: 60%
  • 60 minutes duration
  • Closed book
  • Unproctored exam delivered through CertiProf.com

You will have two attempts within 180 calendar days after you receive your initial welcome email to pass the test at no cost.


Please read the following carefully before proceeding:

  • You may take the exam immediately or within 6 months from payment date.
  • Once the exam is purchased and taken you won’t be eligible for a refund.


Retake Policy

Each exam purchase includes 1 free retake.

Become an ISO 20000 Foundation Certified

ISO/IEC 20000-1:2011 is a Service Management System (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain, and improve an SMS. The requirements include the design, transition, delivery, and improvement of services to fulfill agreed service requirements.

People interested in controlling the effectiveness of IT management systems implementations.

  • Overview of ISO/IEC 20000.
  • The schemes available for certification and qualification.
  • Understand: The principles of IT Service Management

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