Certiprof ISO/IEC 20000 Internal Auditor - I20000IA™

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Certifications valid for 3 Years

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Get certified today and lead IT Service Management audits with Certiprof.

This certification prepares professionals to conduct and manage ISO 20000 audits at an organizational level. Participants will master advanced audit techniques, stakeholder communication, and compliance verification. The program covers audit planning, evidence collection, and reporting best practices. Ideal for senior auditors, IT managers, and consultants, this certification equips learners to lead audit teams, drive IT service excellence, and ensure regulatory compliance.

OVERVIEW
AUDIENCE
LEARNING OBJECTIVES

Become an ISO 20000 Internal Auditor Certified

ISO/IEC 20000 is a Service Management System (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfill agreed service requirements.

This International Standard includes the design, transition, delivery and improvement of services to fulfill agreed service requirements and provide value to both the customer and the service provider. Requiring the service provider to have an approach based on integrated processes when planning, establishing, implementing, operating, controlling, reviewing, maintaining and improving a Service Management System (SMS). We suggest that you continue your professional preparation with CertiProf Certified ISO 20000 Lead Auditor (I20000LA).

People interested in controlling the effectiveness of IT management systems implementations and those who want to be ISO/ICE 2000 auditors.

This course will prepare you with the knowledge required to perform audits against ISO 20000, and successfully complete a multiple choice exam. You will be awarded the ISO/IEC 20000 Internal Auditor Certificate after you pass the exam.

- Learn the overview of ISO/IEC 20000.

- Identify the schemes available for the certification and qualification.

- Understand the principles of IT Service Management.

- Adopt the requirements of an effective ISO 20000 audit.

- Understand the requirements of pre-audits, formal certification and surveillance audits.

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