Exam Conditions
• Format: Multiple choice
• Questions: 40
• Passing Score: 32 out of 40 or 80%
• Language: Spanish
• Duration: 60 minutes
• Delivery: Online
• Proctoring: At the discretion of the participant
Certified ISO/IEC 20000 Foundation - I20000F
ISO/IEC 20000-1:2011 is a Service Management System (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain, and improve an SMS. The requirements include the design, transition, delivery, and improvement of services to fulfill agreed service requirements.
Audience Profile
People interested in controlling the effectiveness of IT management systems implementations.
Learning Objectives
- Overview of ISO/IEC 20000.
- The schemes available for certification and qualification.
- Understand: The principles of IT Service Management
Exam Details
Certification Details
- Certification Type: Foundations
- Certification Code: I20000F
- Validity of certification: 3 Years
Prerequisites
There are no formal prerequisites for this certification.