Exam Conditions
• Format: Multiple choice
• Questions: 40
• Passing Score: 32 out of 40 or 80%
• Language: Spanish
• Duration: 60 minutes
• Delivery: Online
• Proctoring: At the discretion of the participant
Certified ISO/IEC 20000 Lead Auditor - I20000LA
The ISO 20000 Lead Auditor Certification (I20000LA™) provides the knowledge and skills necessary to audit a Service Management System (SMS) based on the international ISO/IEC 20000 standard. This program trains professionals to assess the compliance of service management processes, identify areas for improvement, and ensure that operations align with international standards. Participants will learn how to plan, implement, and manage both internal and external audits, interpret the standard’s requirements, and develop strategies for the continuous improvement of IT services.
Learning Objectives
- Understand the principles and requirements of the ISO/IEC 20000 standard for IT service management.
- Develop the skills to plan, execute, and lead internal and external audits.
- Evaluate the effectiveness of a Service Management System (SMS) and identify opportunities for improvement.
- Interpret and apply key terms and definitions from the ISO/IEC 20000 standard.
- Produce clear and effective audit reports, detailing findings and recommendations.
- Ensure continuous improvement by identifying and correcting non-conformities.
Audience Profile
- IT auditors and IT service auditors
- IT service managers
- Service management consultant
- Compliance and governance professionals
- Operations and continuous improvement managers
Exam Details
Certification Details
- Certification Type: Auditor
- Certification Code: I20000LA.
- Expiration: 3 years