Certified ISO/IEC 20000 Lead Auditor




ISO/IEC 20000 is a Service Management System (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfill agreed service requirements.

This International Standard allows a service provider to integrate his Service Management System with other management Systems of his organization. To obtain the Lead Auditor Certificate a complementary exam with an open book must be taken, supervised by the partner, this exam is designed to allow students to demonstrate their understanding of the audit process and the responsibilities of being a lead auditor.


Learning Objectives:

  • Learn the overview of ISO/IEC 20000.
  • Identify the schemes available for the certification and qualification.
  • Understand the principles of IT Service Management.
  • Adopt the requirements of an effective ISO 20000 audit.
  • Understand the requirements of pre-audits, formal certification and surveillance audits.

Target Audience:

People interested in controlling the effectiveness of IT management systems implementations and those who want to be ISO/ICE 2000 auditors.

This course will prepare you with the knowledge required to perform audits against ISO 20000, and successfully complete a multiple choice exam. You will be awarded the ISO/IEC 20000 Auditor Certificate after you pass the exam.


There are no formal prerequisites for this certification


Course Type: Lead Auditor
Certification Code: I20000LA

Certification Exam:

To get the Lead Auditor Certificate a complimentary exam with an open book must be done, supervised by the partner, designed to allow students to demonstrate their comprehension of the audit process and the responsibilities of being a lead auditor.

Earn Education PDUs

You can complement your personal and professional growth and remain relevant in the ever-changing marketplace.
Students of the CertiProf certification preparation courses can apply for PDUs from the Project Management Institute (PMI)
Please note that PMI PDUs are earned by attending courses and meeting the number of training hours and not by passing certification exams.
Students may request their PDUs through our authorized training partners-ATPs-  or by requesting their PDU online at https://ccrs.pmi.org.


Select your exam language