Certified ISO/IEC 20000 Auditor


ISO/IEC 20000 is a Service Management System (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfill agreed service requirements.

This International Standard includes the design, transition, delivery and improvement of services to fulfill agreed service requirements and provide value to both the customer and the service provider. Requiring the service provider to have an approach based on integrated processes when planning, establishing, implementing, operating, controlling, reviewing, maintaining and improving a Service Management System (SMS). We suggest that you continue your professional preparation with CertiProf Certified ISO 20000 Lead Auditor (I20000LA).

Learning Objectives:

  • Learn the overview of ISO/IEC 20000.
  • Identify the schemes available for the certification and qualification.
  • Understand the principles of IT Service Management.
  • Adopt the requirements of an effective ISO 20000 audit.
  • Understand the requirements of pre-audits, formal certification and surveillance audits.

Target Audience:

People interested in controlling the effectiveness of IT management systems implementations and those who want to be ISO/ICE 2000 auditors.

This course will prepare you with the knowledge required to perform audits against ISO 20000, and successfully complete a multiple choice exam. You will be awarded the ISO/IEC 20000 Auditor Certificate after you pass the exam.


There are no formal prerequisites for this certification


Course Type: Auditor
Certification Code: I20000A

Certification Exam:

  • Format: Multiple choice
  • Questions: 40
  • Language: Spanish
  • Pass Score: 24/40 or 60%
  • Duration: 60 minutes maximum
  • Open book: Yes
  • Delivery: This examination is available Online.
  • Supervised: It will be at the Partner’s discretion

Earn Education PDUs

You can complement your personal and professional growth and remain relevant in the ever-changing marketplace.
Students of the CertiProf certification preparation courses can apply for PDUs from the Project Management Institute (PMI)
Please note that PMI PDUs are earned by attending courses and meeting the number of training hours and not by passing certification exams.
Students may request their PDUs through our authorized training partners-ATPs-  or by requesting their PDU online at https://ccrs.pmi.org.


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