FAQs

Is CertiProf’s Service Desk Leader SDLPC certification right for me if I coordinate a support team? +

CertiProf’s Service Desk Leader Professional Certification (SDLPC™) develops skills for leading support teams and coordinating IT services, using metrics, continuous improvement, and user experience management. If you coordinate a support team, it is directly relevant to your role. If you currently work as an agent, CertiProf’s Service Lead Career Path places Help Desk (HDPC™) earlier in the path.

What do I need to take CertiProf’s Service Desk Leader SDLPC exam? +

To take CertiProf’s Service Desk Leader Professional Certification (SDLPC™) exam, you should understand Service Desk operations, key service metrics, and team leadership concepts. The exam is taken online and does not require prior experience as a supervisor.

What will I learn with the Service Desk Leader SDLPC certification? +

With CertiProf’s Service Desk Leader Professional Certification (SDLPC™), you will learn how to lead support teams, monitor their performance using metrics, drive continuous improvement, and manage the user experience. After passing, you receive a verifiable digital badge from Credly. If your help desk is accumulating tickets, you will be able to identify where the service flow is getting stuck.

What happens if I do not pass the Service Desk Leader SDLPC exam? +

If you do not pass CertiProf’s Service Desk Leader Professional Certification (SDLPC™) exam, you can use your second attempt, as your voucher includes two exam attempts. Any additional retake requires a separate voucher. If you have questions about the exam syllabus, review service metrics before rescheduling.

What is the difference between Service Desk Leader SDLPC and Help Desk HDPC at CertiProf? +

CertiProf’s Service Desk Leader Professional Certification (SDLPC™) focuses on leading support teams and measuring their performance, while Help Desk (HDPC™) covers the fundamentals of assisting users and resolving incidents. If you handle tickets directly, start with HDPC; if you supervise the people who handle them, SDLPC focuses on that role.

Is CertiProf’s Service Desk Leader SDLPC certification worth it? +

CertiProf’s Service Desk Leader Professional Certification (SDLPC™) can be relevant if you want to grow from a support agent into a support leader and support that progression with a verifiable credential. It is also a step in the Service Lead Career Path toward ISO 20000 and Software Project Leader.

Service Desk Leader Professional Certification (SDLPC™)

Validate your service desk leadership skills with Certiprof. Get SDLPC™ certified and lead IT support teams that deliver consistent service excellence globally.

$112.50USD

~~Regular price $150 USD~~25% OFF

Your voucher arrives by email. You can change the language later.

What's included

Everything you need to sit the exam and show your result to the world.

2 exam attempts

If your first try doesn't go as planned, your second attempt is already paid for.
Instant results

See your score and whether you passed the moment you submit.
Certificate &
LinkedIn badge

A verifiable digital certificate and an Open Badge you can add to your profile.
Real people to help

Support for any eligibility or technical question.

How it works

Four simple steps, all online, at your own pace.

Check your inbox
After your purchase, you'll get an email with access to the exam platform. Sign in with your email and follow the instructions.
Activate your code
Activate it whenever you're ready. You have 6 months from your purchase to take your exam.
Get ready
Study materials and a practice exam are waiting for you on the platform.
Take your exam
Sign in, enter your activated code, and show what you know.