Customer Experience Specialist Professional Certification (CXSPC™)

USD $130.00

USD $200.00

Save USD $70.00

Two Exam Attempts

Digital Badge issued by Credly

Student Material

Certifications valid for 3 Years

English

Spanish

Portuguese

Get certified today and elevate your customers’ experience with Certiprof.

Our Customer Experience Specialist certification is designed for professionals who want to master the tools, models, and metrics of CX to create consistent, personalized, and emotionally resonant experiences across the entire customer journey. Upon completion, you’ll be equipped to lead CX initiatives, optimize physical and digital touchpoints, and build long-lasting relationships that generate value for both the customer and the business.

OVERVIEW
AUDIENCE
LEARNING OBJECTIVES

The CertiProf® Customer Experience Specialist (CXSPC) certification validates your knowledge in customer experience management. The program covers key CX principles, journey design, metrics such as NPS, CSAT, and CES, and strategies to create memorable and consistent interactions across all touchpoints. Upon completion, you’ll be ready to drive improvements that boost customer satisfaction, loyalty, and lifetime value.

Designed for professionals working in:

Customer service, marketing, sales, service design, product management, CX, UX, customer success, and other customer-focused roles.

It’s ideal for those looking to strengthen their skills in analyzing customer behavior, optimizing journeys, and leading experience strategies in both digital and in-person environments.

LEARNING OBJECTIVES
By the end of the program, participants will be able to:

Understand the fundamentals of Customer Experience and its impact on business growth.
Identify key stages of the customer journey and propose effective improvements.
Apply metrics such as NPS, CSAT, and CES to measure and manage the experience.
Design strategies based on customer insights and data.
Implement CX practices that increase satisfaction, retention, and loyalty.