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Certificado Profissional de Líder de Service Desk (SDLPC)

USD $100.00

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Two Exam Attempts

Digital Badge issued by Credly

Student Material

Certifications valid for 3 Years

Linguagem

Espanhol

Português

Inglês

Quantity

Get certified today and become an expert in Service Desk Leadership with Certiprof.

This certification provides essential knowledge in managing and leading service desk operations. Participants will learn best practices for incident management, customer service excellence, and operational efficiency. The program covers leadership skills, IT service management frameworks, and continuous improvement strategies. Ideal for service desk managers, supervisors, and IT professionals, this certification equips learners with the expertise to optimize support operations and enhance customer experience

OVERVIEW
AUDIENCE
LEARNING OBJECTIVES

Become a Service Desk Leader Professional Certified.

Nowadays, companies devote 62% of their efforts to better understanding their customers and their expectations regarding support services. Customers increasingly seek personalized attention, which strongly influences their buying experience.It is critical to understand that customers have clear expectations about how they want to be treated and what they expect from brands. In fact, according to studies, up to 90% of consumers would switch brands if their expectations are unmet or they need to receive exceptional customer service.Therefore, paying attention to customers' tastes and needs is crucial to satisfy them. Therefore, an effective tool is a customer service desk, such as a Service Desk, that allows quick and efficient interaction to answer any questions, concerns, or customer complaints.

Anyone interested in expanding their Service Desk knowledge, whether they are new or experienced team managers or supervisors.

- Understand the fundamentals of the Service Desk, including best practices, processes, and workflows.

- Learn to lead and motivate a Service Desk team, including performance management and conflict resolution.

- Develop effective communication skills, both verbal and written, to interact with customers and team members.

- Understand the concepts of incident, problem, change, and configuration management and how to apply them in a Service Desk environment.

- Learn how to measure and improve Service Desk performance, including tracking key metrics and identifying opportunities for improvement.

- Develop leadership skills, including decision-making, task delegation, and time management

Understand current trends in the Service Desk, including artificial intelligence and automation.

- Learn how to work with other leaders and departments in the organization to ensure effective service delivery.

Access to all these benefits

Two exam attempts

Two chances to pass the exam are included.

Badge Digital EthicalHacking CEH Professional

Digital badge issued by Credly

Earn a globally recognizable and verifiable digital badge from Credly upon certification completion.

Material Student EthicalHacking CEH Professional

Student Materials

Access exclusive study materials designed to prepare you effectively for the exam.

Sample Exams

Practice with sample exams that mirror the real exam's structure and format.

Complement your professional profile