ISO/IEC 20000 Foundation Certification – I20000F™ | CertiProf

USD $200.00

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Get certified today and strengthen your knowledge in ISO 20000 fundamentals!

This certification provides fundamental knowledge of ISO/IEC 20000, focusing on IT Service Management Systems (SMS). Participants will learn best practices for service planning, delivery, and continuous improvement. The program covers key concepts such as IT governance, service lifecycle, and compliance requirements. Ideal for IT professionals, service managers, and auditors, this certification equips learners with the skills to implement and manage ISO 20000 frameworks effectively.

OVERVIEW
AUDIENCE
LEARNING OBJECTIVES

Become an ISO 20000 Foundation Certified

ISO/IEC 20000-1:2011 is a Service Management System (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain, and improve an SMS. The requirements include the design, transition, delivery, and improvement of services to fulfill agreed service requirements.

People interested in controlling the effectiveness of IT management systems implementations.

- Overview of ISO/IEC 20000.

- The schemes available for certification and qualification.

- Understand: The principles of IT Service Management

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