Service Desk Leader Professional Certifica...
USD $150.00
Service Desk Leader Professional Certification (SDLPC™)
USD $150.00
Two attempts · Voucher valid 6 months
40
Questions
60
Minutes
80%
Pass score
Language:
Price set by Certiprof International. Includes two exam attempts. Instant delivery to your email.What's Included with This Voucher
2 Official SDLPC™ Exam Attempts
Access to Certiprof's proctored online exam platform. Valid for 6 months from purchase.
Language Options
Select your preferred exam language when scheduling.
Digital Certification & LinkedIn Badge
Upon passing, receive your verifiable digital certificate and Open Badge.
Instant Results
Your score and pass/fail status are displayed immediately.
International Professional Certification
Earn a global credential that validates your knowledge and professional growth.
English & Spanish Support
Our support team answers eligibility and technical questions.
Certification Lifecycle
Your certification follows this timeline from purchase to renewal:
1
Purchase voucher
Receive voucher by email instantly.
2
Schedule & take exam
100% online, any day. Instant results.
3
Receive certification
Digital certification + LinkedIn badge issued. Valid 3 years.
Service Desk Leader Professional Certification – SDLPC™ - Exam Specifications
- Official name
- Service Desk Leader Professional Certification – SDLPC™
- Issuing organization
- Certiprof International
- Number of questions
- 40 multiple-choice questions
- Exam duration
- 60 minutes (1 hour)
- Minimum passing score
- 80% — 32 correct answers out of 40
- Scoring method
- Percentage score displayed immediately after submission
- Question format
- Multiple choice (one correct answer per question)
- Delivery mode
- 100% online with remote proctoring
- Languages available
- Multilingual
- Scheduling
- On-demand — schedule any day, anytime
- Certification validity
- 3 years from approval date
- Voucher validity
- 6 months from purchase date
- Mandatory prerequisites
- None
- Retake policy
- Voucher includes two exam attempts. Any additional retake requires a separate voucher.
- Renewal requirement
- Renewal process required every 3 years
FAQs
Is CertiProf’s Service Desk Leader SDLPC certification right for me if I coordinate a support team?
CertiProf’s Service Desk Leader Professional Certification (SDLPC™) develops skills for leading support teams and coordinating IT services, using metrics, continuous improvement, and user experience management. If you coordinate a support team, it is directly relevant to your role. If you currently work as an agent, CertiProf’s Service Lead Career Path places Help Desk (HDPC™) earlier in the path.
What do I need to take CertiProf’s Service Desk Leader SDLPC exam?
To take CertiProf’s Service Desk Leader Professional Certification (SDLPC™) exam, you should understand Service Desk operations, key service metrics, and team leadership concepts. The exam is taken online and does not require prior experience as a supervisor.
What will I learn with the Service Desk Leader SDLPC certification?
With CertiProf’s Service Desk Leader Professional Certification (SDLPC™), you will learn how to lead support teams, monitor their performance using metrics, drive continuous improvement, and manage the user experience. After passing, you receive a verifiable digital badge from Credly. If your help desk is accumulating tickets, you will be able to identify where the service flow is getting stuck.
What happens if I do not pass the Service Desk Leader SDLPC exam?
If you do not pass CertiProf’s Service Desk Leader Professional Certification (SDLPC™) exam, you can use your second attempt, as your voucher includes two exam attempts. Any additional retake requires a separate voucher. If you have questions about the exam syllabus, review service metrics before rescheduling.
What is the difference between Service Desk Leader SDLPC and Help Desk HDPC at CertiProf?
CertiProf’s Service Desk Leader Professional Certification (SDLPC™) focuses on leading support teams and measuring their performance, while Help Desk (HDPC™) covers the fundamentals of assisting users and resolving incidents. If you handle tickets directly, start with HDPC; if you supervise the people who handle them, SDLPC focuses on that role.
Is CertiProf’s Service Desk Leader SDLPC certification worth it?
CertiProf’s Service Desk Leader Professional Certification (SDLPC™) can be relevant if you want to grow from a support agent into a support leader and support that progression with a verifiable credential. It is also a step in the Service Lead Career Path toward ISO 20000 and Software Project Leader.
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