CertiProf Certified ISO/IEC 20000 Internal Auditor (I20000IA)

$130.00 USD

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Become an ISO 20000 Internal Auditor Certified

ISO 20000 Internal Auditor Certificateis available to take or re-take online.

Exam Code: I20001IA

Exam format

  • Multiple choice
  • 40 questions
  • Passing score: 60%
  • 60 minutes duration
  • Closed book
  • Unproctored exam delivered through CertiProf.com

You will have two attempts within 180 calendar days after you receive your initial welcome email to pass the test at no cost.


Please read the following carefully before proceeding:

  • You may take the exam immediately or within 6 months from payment date.
  • Once the exam is purchased and taken you won’t be eligible for a refund.


Retake Policy

Each exam purchase includes 1 free retake.

Become an ISO 20000 Internal Auditor Certified

ISO/IEC 20000 is a Service Management System (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfill agreed service requirements.

This International Standard includes the design, transition, delivery and improvement of services to fulfill agreed service requirements and provide value to both the customer and the service provider. Requiring the service provider to have an approach based on integrated processes when planning, establishing, implementing, operating, controlling, reviewing, maintaining and improving a Service Management System (SMS). We suggest that you continue your professional preparation with CertiProf Certified ISO 20000 Lead Auditor (I20000LA).

People interested in controlling the effectiveness of IT management systems implementations and those who want to be ISO/ICE 2000 auditors.

This course will prepare you with the knowledge required to perform audits against ISO 20000, and successfully complete a multiple choice exam. You will be awarded the ISO/IEC 20000 Internal Auditor Certificate after you pass the exam.

  • Learn the overview of ISO/IEC 20000.
  • Identify the schemes available for the certification and qualification.
  • Understand the principles of IT Service Management.
  • Adopt the requirements of an effective ISO 20000 audit.
  • Understand the requirements of pre-audits, formal certification and surveillance audits.

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